Preferred location: Lausanne,Zurich,Geneva
Travel percentage: 50%
Work Permit: B
Driving License: Car driving license (B2)
Date of Birth: Jan 06 1976
Companies trust me
Years of work experience
More than 15 years’ experience IS/IT Professional, I managed streams among transformation programs, handled project portfolios, delivered projects and set-up sustain organizations. My experience covers requirements articulation; software design - development and service offering formulation, along functions as Sales Channels, CRM, Finance, Supply Chain, Social Media, Provisioning, Investment and Retail banking. I have worked for different industries like Consumer Goods, Telecom, Private - Retail banking, Energy and Commodities Trading, within different countries as Argentina, Switzerland and several western European countries, I have complemented the practical experience with a strong educational track which includes a PMP Certification and an Executive MBA in ICT Management. I enjoy providing a vision, federating people around it and steering the process to turn it into reality. I strive to deliver innovative solution to unprecedented problems, combining proactivity, creativity and the determination required to manage challenging situations.
AuditsAdvanced • 12 Year of exp.
Analytics & strategyIntermediate • 5 Year of exp.
B2B SalesExpert • 5 Year of exp.
Microsoft Windows AzureFundamental Awareness • 10 Year of exp.
MarketingNovice • 1 Year of exp.
Customer Care – Business Intelligence
Jan 2015 - Today • 3 Year 7 Month
Business Intelligence service delivery processes definition and implementation for Nespresso’s Markets and HQ, including transition to Managed Services modality • Lead the transformation to Managed Services • Defined Business Intelligence service portfolio and related service offerings • Implemented service delivery framework, including scope, modalities, key performance indicators and teams. • Created a business intelligence digital community, boosting the exchange of experiences among Nespresso’s business intelligence users around the word.
Decision Support Team Lead
Jul 2013 - Jan 2015 • 1 Year 6 Month
Program “Phenix” - Decision Support Team Leader (transformation program undertaken by Nespresso) accountable for delivering a new enterprise-wide business intelligence platform. • Interacted and supported Business Excellence and market’s teams in formulating Business requirements. (Around 20 stakeholders) and liaised with Globe (Nestlé) in order to find synergies and opportunities for technical convergence. • Managed a team ( as line manager ) of up to 30 people and a budget of 7M chf • Managed the end-to-end delivery, from scope definition and est
Short description for education details
2012 - 2015
Executive MBA in ICT Management – Distinction “summa cum laude” Thesis: How established companies react to threats to their core business models
1991 - 1998
Ingeniero en Sistemas de Información
Allemand- B1 - Intermediate
AnglaisIntermediate B2 - C1 - Advanced
FrançaisMother Tongue C2 - C1 - Advanced
ItalianExpert C2 - B2 - Upper Intermediate
FrenchAdvanced C1 - A2 - Elementary
Resume of Chiossone
CV was uploaded
Cover letter of Damian